UPHP Rated Top Medicare-Medicaid Plan in the Nation According to 2022 CAHPS Survey

The Integrated Care Resource Center announced this week that Upper Peninsula Health Plan (UPHP) MI Health Link (MHL) has been rated one of the top Medicare- Medicaid Health Plans (MMPs) in the nation, based on the overall rating of the health plan according to the 2022 Consumer Assessment of Healthcare Providers and Systems (CAHPS) survey.

UPHP MHL is a health care option for adults over the age of 21 who are enrolled in both Medicare and Michigan Medicaid.

UPHP MHL members use one plan for health care, behavioral health care, home- and community-based services, nursing home care, and medications. Members are assigned a UPHP Care Coordinator to assist with personal care plan development, which assists in making access to care easier and more effective.

Under the Medicare-Medicaid Financial Alignment Initiative, the Centers for Medicare & Medicaid Services (CMS) measures consumer experience in multiple ways, including beneficiary surveys such as the CAHPS survey. Enrollees are asked to evaluate their health care experience over the previous six months, rating their health plan on a scale from 0 to 10. UPHP scored 90 out of 100 for 2022.

“We are incredibly honored to receive this recognition as one of the nation’s top health plans. This rating comes directly from members based on their personal experience, which makes it much more meaningful. It is the dedication of our staff and provider network that is reflected in our member satisfaction,” said Melissa Holmquist, Chief Executive Officer, of UPHP. “It gives us great pride to know that our members have confidence in our organization and continue to trust us with their health care needs.”

For more information on the 2022 CAHPS results, please visit http://www.ma-pdpcahps.org.

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